Part-time Assistant Manager (20h/week) September 2018
Job Description
Overview
Located in East Arlington, on the Capitol Theater block, Maxima has been offering a contemporary selection of handmade gifts, accessories, jewelry, ceramics, stationery, kids’ books, toys and greeting cards all created by artists and designers both locally and nationally since 1997. Maxima has been striving since the beginning to give its customers an ever-changing inventory selection, great customer service and a one-stop shopping experience.
Job Description
The Assistant Manager is responsible to deliver world class service, achieve sales goals and maintain company standards in a fun and fast paced retail environment. Daily functions include processing transactions through the cash register, taking phone calls and relaying messages, unpacking and processing received merchandise, helping customers, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding the Maxima Gift Center mission statement, standards, and policies. Though these duties are similar to a Sales Associate, the Assistant Manager has additional responsibilities which support the Gift Shop Manager and are detailed below.
Assistant Manager will be reporting directly to the store owners.
Key Responsibilities:
Maxima achieved it’s success by offering exceptional and personable customer service. Candidate will be asked to model G.U.E.S.T. service approach, and consistently deliver top customer service.
Overview
Located in East Arlington, on the Capitol Theater block, Maxima has been offering a contemporary selection of handmade gifts, accessories, jewelry, ceramics, stationery, kids’ books, toys and greeting cards all created by artists and designers both locally and nationally since 1997. Maxima has been striving since the beginning to give its customers an ever-changing inventory selection, great customer service and a one-stop shopping experience.
Job Description
The Assistant Manager is responsible to deliver world class service, achieve sales goals and maintain company standards in a fun and fast paced retail environment. Daily functions include processing transactions through the cash register, taking phone calls and relaying messages, unpacking and processing received merchandise, helping customers, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding the Maxima Gift Center mission statement, standards, and policies. Though these duties are similar to a Sales Associate, the Assistant Manager has additional responsibilities which support the Gift Shop Manager and are detailed below.
Assistant Manager will be reporting directly to the store owners.
Key Responsibilities:
Maxima achieved it’s success by offering exceptional and personable customer service. Candidate will be asked to model G.U.E.S.T. service approach, and consistently deliver top customer service.
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing effective selling techniques
- Thank the customer sincerely and invite them to return and shop with us again * Build customer loyalty by being friendly, attentive and respectful of customers
- Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
- Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
- Demonstrate desire to participate in training and development utilizing all training resources available
- Demonstrate initiative to cross train in all departments to support bench strength in department leadership
- Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
- Lead and execute completion of company directives within appropriate time frames
- Champion new product introductions by being the material expert in new product information
- Ensure all means of communication are acted upon in a timely manner
- Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, train new employee, etc.
- Assist the Store Team with executing strategies to drive sales and customer loyalty
- Complete all tasks/direction as directed by the owners
- Comply with all company policies and procedures
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- Previous experience in specialty retail and merchandising (i.e. Window display) is preferred
- College degree preferred
- Demonstrate an ability to multi task, while being attentive to customers
- Ability to adapt to and embrace change
- Proficient in using Microsoft Office and POS Systems
- Ability to be mobile on the sales floor and/or stock room for extended periods of time
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Ability to work well, and be a leader, in a team environment
- Professional attire, demeanor, appearance and compliance to company dress code required
- Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
- Ability to work autonomously while paying strong attention to detail
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
- Assist with store recovery and cleanliness including dusting, sweeping, organizing, and straightening of merchandise.
- Follow all Loss Prevention procedures to prevent loss of merchandise and minimize shrink.
Maxima Gift Center - Online Application
| maxima_employment_application__assistant_manager_.docx |
BOOKSELLER ASSOCIATE - Part Time Position ( August 2018 )
Maxima Gift Center has been offering unique selection of gifts, stationary, kids gifts since 1997, and for the past ten years we have successfully included wide range of kids’ and YA books.
We are looking for a new team member who enjoys talking about kid’s and YA books, reading new titles, and helping customers and their kids find their next read. Maxima is hoping to grow new programs within the store and community, candidate interested in this process will have opportunity for faster growth and ability to take more responsibilities.
Key Accountabilities
We are looking for a new team member who enjoys talking about kid’s and YA books, reading new titles, and helping customers and their kids find their next read. Maxima is hoping to grow new programs within the store and community, candidate interested in this process will have opportunity for faster growth and ability to take more responsibilities.
Key Accountabilities
- Opening or closing (depending on where the hire ends up on the schedule) the store.
- Since we are a gift shop, candidate must be knowledgeable with all other sections of the store.
- Be able to locate books, suggest similar authors or titles, and put the book in the customer's hands.
- Shelve and organize books according to operational standards and promotional priorities ensuring books are placed properly.
- Assist with store recovery and cleanliness including dusting, sweeping, organizing, and straightening of merchandise.
- Communicate book inventory issues to management in a timely manner.
- Leverages resources, tools, and peer knowledge to enhance training and knowledge.
- Follow all cash handling policies and procedures.
- Follow all Loss Prevention procedures to prevent loss of merchandise and minimize shrink.
- Maintain attendance.
- Ability to interact with diverse personalities and build relationships with team members and customers.
- Love of reading and talking about books.
- _ to help grow few different book programs in the store
- Proficiency in the operation of a cash register and computer skills.
- High degree of interpersonal skills. Excellent verbal and written communication skills.
- Ability to be on your feet for long periods of time as well as repetitive bending and lifting up to 30 lbs
- High School Graduate or equivalent. Prior cashiering/cash handling experience required.
Maxima Gift Center - Online Application
| maxima_employment_application__bookseller_associate_.docx |